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Terms of Service

Last updated: July 2026

These Terms of Service ("Terms") govern your access to and use of the AvroHome platform, including our website, mobile applications, and related services (collectively, the "Platform"). By creating an account or using the Platform in any way, you agree to be bound by these Terms and our Privacy Notice. If you do not agree, do not use the Platform.

AvroHome ("we," "us," or "our") operates the Platform as a marketplace that connects property owners and managers ("Hosts") with travellers and guests ("Guests"). We are an intermediary; we do not own, manage, or control any listed property, and we are not a party to any rental agreement between a Host and a Guest.

1. Definitions

  • Platform: the AvroHome website, applications, and related services.
  • User: any person who accesses or uses the Platform, whether as a Host, Guest, or both.
  • Host: a User who creates Listings and offers properties for short-term rental through the Platform.
  • Guest: a User who submits Booking requests for properties listed on the Platform.
  • Listing: a property made available for short-term rental by a Host on the Platform, including all associated photos, descriptions, and pricing.
  • Booking: a reservation request submitted by a Guest for a specific Listing, for a specific period, which becomes binding upon Host approval and payment capture.
  • Total Price: the amount charged to a Guest for a Booking, including the nightly rate, any applicable fees, and taxes.
  • Host Payout: the amount remitted to a Host after deduction of AvroHome service fees, following a completed Booking.

2. Eligibility and Account Registration

1. Age and legal capacity

You must be at least 18 years of age and have the legal capacity to enter into binding contracts under applicable law to create an account or use the Platform. By registering, you represent that you meet these requirements.

2. Accurate information

You agree to provide accurate, current, and complete information when registering and to keep your account information up to date. Providing false, misleading, or incomplete information may result in suspension or termination of your account.

3. Account security

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. You agree to notify us immediately at soporte@avrohome.com if you suspect unauthorized access to your account.

4. One account per person

Each User may maintain only one account. Creating multiple accounts to circumvent suspensions, reviews, or other Platform policies is prohibited.

3. Nature of the Platform: AvroHome as Intermediary

AvroHome provides a technology platform that facilitates connections between Hosts and Guests. We are not a rental agency, real estate broker, property manager, or party to any rental agreement. Specifically:

  • We do not own, manage, control, inspect, or make representations about any Listed property.
  • We do not guarantee the accuracy, completeness, or quality of any Listing, including descriptions, photographs, pricing, or host representations.
  • When a Booking is confirmed, a direct rental agreement is formed between the Host and the Guest. AvroHome is not a party to that agreement.
  • We facilitate payment on behalf of the Host as a payment collection agent only; this does not make AvroHome a party to the transaction.

4. Host Responsibilities

1. Right to list

By creating a Listing, you represent and warrant that you have the legal right to offer the property for short-term rental (whether as owner, authorized agent, or leaseholder with permission to sublease) and that doing so does not violate any lease, condominium rules, homeowners association agreement, or applicable law.

2. Listing accuracy

You are solely responsible for the accuracy of your Listing. All information (property type, location, capacity, amenities, photos, pricing, house rules, and availability) must be truthful and up to date. Material misrepresentations may result in removal of your Listing and suspension of your account.

3. Local regulations

You are responsible for understanding and complying with all applicable local, state, and federal regulations governing short-term rentals, including:

  • Registration requirements under the Ley de Turismo de la Ciudad de México or applicable municipal laws, if any.
  • Income tax obligations with the Servicio de Administración Tributaria (SAT), including ISR and IVA where applicable. AvroHome may be required by law to report Host income to tax authorities.
  • Condominium or building association rules that may restrict or prohibit short-term rentals.

4. Property condition

You must ensure that the property is in a safe, clean, and habitable condition prior to each Guest's arrival and that it meets all applicable health and safety standards. You are solely responsible for any injury, damage, or loss resulting from a defect or hazardous condition in the property.

5. Guest communications

You must respond to Booking requests and Guest inquiries in a timely manner. Repeated non-responses or unjustified refusals may result in removal from the Platform.

5. Guest Responsibilities

1. Intended use

You may only use the Platform to make legitimate Booking requests for personal travel or accommodation. Commercial or speculative booking (e.g., booking to resell) is prohibited.

2. Respect for property rules

You agree to comply with all house rules established by the Host, including check-in and check-out times, no-smoking policies, pet restrictions, and maximum occupancy limits. You will be held responsible for any damage you or your companions cause to the property during your stay.

3. No subletting

You may not sublet, re-list, or otherwise transfer your Booking to a third party without the Host's express written consent.

4. Occupancy

The number of guests staying at the property may not exceed the maximum occupancy stated in the Listing unless the Host grants explicit permission in writing.

5. Noise and community standards

You agree to respect the property, its neighbours, and applicable municipal regulations, including noise ordinances applicable in the Ciudad de México.

6. Listings

AvroHome reserves the right to refuse, modify, or remove any Listing that violates these Terms, our content policies, or applicable law. Specifically:

  • Listings must accurately represent the property and may not include misleading photographs, false amenity claims, or deceptive pricing structures.
  • Listings for properties that the Host does not have the right to rent are strictly prohibited.
  • Listings must comply with all applicable anti-discrimination laws. Hosts may not refuse Guests on the basis of race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other characteristic protected by law.
  • New Listings are subject to AvroHome's review process before going live. AvroHome reserves the right to decline or remove any Listing at its discretion.

7. Bookings and Payments

1. Booking request and authorization

When you submit a Booking request, AvroHome authorizes the Total Price on your payment method. Your payment is not captured until the Host approves the Booking. If the Host declines or does not respond within the applicable window, the authorization is released.

2. Binding booking

A Booking becomes binding on both parties when the Host approves it and AvroHome captures the payment. At that point, both parties are bound by these Terms, the Listing's house rules, and the Cancellation Policy below.

3. Service fees

AvroHome charges a service fee on each Booking. The applicable fee is disclosed at checkout before you submit a Booking request. AvroHome reserves the right to modify its fee structure with 15 days' notice to affected Users.

4. Currency and taxes

All prices on the Platform are displayed in the currency shown on the Listing. Local taxes, including IVA where applicable, are included in the Total Price displayed at checkout. You are responsible for any additional taxes that may apply in your jurisdiction.

5. Payment methods

Payments are processed by Stripe, Inc. By submitting a Booking, you agree to Stripe's terms of service. AvroHome does not store payment card data.

8. Cancellations and Refunds

AvroHome applies a single platform-wide cancellation policy to all Bookings:

  • More than 30 days before check-in: full refund of the Total Price, including the AvroHome service fee.
  • 7 to 30 days before check-in: 50% refund of the accommodation amount; the AvroHome service fee is non-refundable.
  • Less than 7 days before check-in: no refund.

If a Host cancels a confirmed Booking, the Guest receives a full refund of the Total Price. Repeated Host cancellations may result in removal from the Platform.

If a Booking is automatically cancelled because the Host does not respond within the request window, the Guest receives a full refund.

Refunds are issued to the original payment method via Stripe and may take 5–10 business days to appear, depending on your card issuer.

9. Prohibited Conduct

You agree not to use the Platform to:

  • Create Listings for properties you do not have the right to rent, or misrepresent any material characteristic of a property.
  • Solicit or accept payments for Bookings outside the Platform ("off-platform payments") to circumvent fees or these Terms.
  • Harass, threaten, or discriminate against any other User.
  • Post false reviews or engage in any form of review manipulation.
  • Conduct any fraudulent, deceptive, or illegal activity, including identity fraud, money laundering, or use of stolen payment instruments.
  • Introduce malware, scrape content, or reverse-engineer any part of the Platform.
  • Create multiple accounts to circumvent suspensions or other enforcement actions.
  • Use the Platform for any purpose other than legitimate short-term rental transactions.

Violations may result in immediate suspension or termination of your account, removal of your Listings, and reporting to competent authorities where required.

10. Content and Intellectual Property

1. Your content

You retain ownership of all content you submit to the Platform (Listing descriptions, photos, reviews, messages). By submitting content, you grant AvroHome a worldwide, royalty-free, non-exclusive, sublicensable licence to reproduce, distribute, display, and adapt that content to operate and promote the Platform.

2. Content standards

You are solely responsible for content you submit. You represent that you own or have the rights to all content you upload, that it is accurate and does not infringe any third-party intellectual property rights, and that it does not violate any applicable law.

3. AvroHome intellectual property

All Platform technology, design, trademarks, and proprietary content are owned by AvroHome or its licensors. Nothing in these Terms grants you any right to use AvroHome trademarks or proprietary content without our prior written consent.

11. Identity Verification

AvroHome requires Guests to complete an identity verification process through our partner Didit before submitting their first Booking request. This process is designed to protect Hosts and the platform from fraudulent activity. Your identity data is processed in accordance with our Privacy Notice. Failure to complete identity verification will prevent you from making Booking requests.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

  • AvroHome is not liable for any loss, damage, injury, or harm arising from your use of the Platform, including disputes between Hosts and Guests, property damage, theft, personal injury, or failure to perform under a rental agreement.
  • AvroHome does not verify the identity of every User, the accuracy of every Listing, or the condition of every property, and accepts no liability for misrepresentations made by Users.
  • The Platform is provided "as is" and "as available" without warranties of any kind. We do not guarantee that the Platform will be available without interruption, error-free, or free of viruses or other harmful components.
  • In no event shall AvroHome's total aggregate liability to any User exceed the total service fees paid by that User to AvroHome in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, AvroHome's liability is limited to the minimum extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless AvroHome and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform; (b) your breach of these Terms; (c) your violation of any applicable law; (d) your Listing or Booking; or (e) any dispute between you and another User.

14. Privacy

Your use of the Platform is also governed by our Privacy Notice, which describes how we collect, use, and protect your personal data in compliance with the Federal Law on Protection of Personal Data Held by Third Parties (LFPDPPP) and its Regulations. By using the Platform, you consent to the collection and use of your personal data as described in the Privacy Notice.

15. Modifications to These Terms

AvroHome reserves the right to modify these Terms at any time. We will notify you of material changes by publishing the updated Terms on the Platform and, where possible, by email, at least 15 days before they take effect. Your continued use of the Platform after the effective date of any change constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Platform and may close your account.

16. Termination

AvroHome may suspend or terminate your account and access to the Platform at any time, with or without notice, if we reasonably believe you have violated these Terms, applicable law, or the rights of another User, or for any other reason at our sole discretion.

Upon termination: (a) all licences granted to you under these Terms immediately terminate; (b) you must cease all use of the Platform; (c) any pending Bookings will be cancelled and refunds issued in accordance with the Cancellation Policy; and (d) accrued Host Payouts for completed Bookings will be remitted as scheduled. Sections 9–13 and 17 survive termination.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Mexican States, including the Federal Civil Code, the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), and the Federal Law on Protection of Personal Data Held by Third Parties, as applicable. Any dispute arising out of or in connection with these Terms or the Platform shall be submitted to the exclusive jurisdiction of the competent courts of the Ciudad de México, and you waive any objection to venue in those courts.

18. Contact

If you have questions about these Terms, please contact us at legal@avrohome.com. For privacy-related matters, use privacidad@avrohome.com.

LAST MODIFIED: JULY 2026.